"Do it right the first time" is what Andritz strives to achieve.

The high technical standards of Andritz products and systems requires manufacturing standards of the highest level, a systematic organization, well-defined business processes, and well-trained employees.  Thorough knowledge of key technologies is a prerequisite for developing machines, plants, and processes that meet or even exceed customers’ requirements and expectations.

Andritz Group manufacturing sites focus on key components and equipment whose design and manufacturing require special knowledge and experience.  Other components are sourced from qualified sub-suppliers located either in the vicinity of our customers or close to an Andritz production site.  Sub-suppliers are carefully chosen based on their ability to fulfill requirements with respect to quality, delivery time, and cost.  Most sub-suppliers have long-term experience working with Andritz.  They are a key factor in the cost leadership of the Andritz Group.

Major developments in 2004

The implementation of the business process approach - a focus in Quality Management activities in 2003 - was successfully certified.  The essential business processes defined by Andritz are Product Management, R&D, Sales, Delivery, Service, Procurement, Manufacturing, Human Resources, and Improvement.  Best Practices within the Group are applied to these processes and communicated to all.  Training provides a common understanding of the necessary steps to manage the risks inherent in Andritz’s business and to apply the quality standards defined in day-to-day work.

A further step in harmonizing the Andritz Group-wide Quality Management was undertaken during customization of the new Andritz ERP system.  It is an essential advance in further improving product quality, as it provides the basis for a uniform approach at all Andritz sites.  It will considerably facilitate the handling of large projects where several Divisions work together to serve one customer.

Workplace safety is a focus within the Andritz-Group.  Activities to ensure the safety of employees in-house and at customer sites are an integral part of the Quality Management system.  Management of safety at work is organized according to management standard OHSAS 18001 and was successfully audited by an external company.

An intranet-based system for feedback and suggestions for improvement was installed at several sites after it had been successfully used by Andritz Oy and Andritz AG for some time.  This tool helps the Group to improve on a wide range of levels, including manufacturing, standardization, and business processes.